Effective date: March 25, 2024
Last updated: November 3, 2026
Thank you for visiting the website of Icon Roofing LLC (“we,” “us,” or “our”). We are committed to protecting your privacy and to being clear about how we collect information and communicate with you, including by SMS text message.
1. Information collection and use
1.1 Personal information we collect
We collect personal information that you choose to give us. This may include:
- Your name
- Email address
- Phone number
- Property address
- Service details and project information
- Payment information, when applicable
We collect this information when you submit a contact or estimate form, request a service, sign up for SMS communications, or contact us directly by phone, email or in person.
1.2 Contact and estimate forms
The contact and estimate forms on this website ask for your name, phone number, email address, property address and details about your roofing project. We use this information to respond to your request, schedule an inspection and prepare your estimate.
1.3 How we use your information
We may use your personal information to:
- Respond to inquiries and provide the services you request.
- Schedule and confirm service appointments.
- Send service updates, billing notifications and project follow-ups.
- Process payments and manage billing.
- Comply with legal obligations and prevent misuse of our services.
1.4 Data sharing
We do not sell, rent, or share your personal data. Phone numbers and SMS opt-in information collected for SMS communication will not be shared with any third parties or affiliates for marketing purposes.
2. SMS terms and conditions
2.1 SMS consent
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2.2 Types of SMS messages
If you have agreed to receive conversational text messages from Icon Roofing, you may receive messages about:
- Appointment confirmations and reminders
- Service updates and notifications about scheduled projects
- Billing inquiries and payment confirmations
- Project follow-ups
Example appointment confirmation: “Hi Alex, this is Icon Roofing. You are confirmed for your roofing inspection on Wednesday, December 1, 2024, between 11 AM and 1 PM. Reply STOP to opt out or HELP for support. Msg and data rates may apply.”
Example service update: “Hi Alex, this is Icon Roofing. Trevor is on his way for your roof inspection, ETA 20 to 30 mins. Reply STOP to opt out or HELP for support. Msg and data rates may apply.”
2.3 Message frequency
Message frequency varies with the type of communication. For example, you may receive up to 4 SMS messages per month related to appointment reminders and confirmations.
2.4 Message and data rates
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic and international messages.
2.5 How to opt in
You may opt in to receive SMS messages from Icon Roofing by submitting the online form on our contact page and checking the SMS consent box. If you do not want to receive SMS messages, leave the SMS consent box unchecked.
2.6 How to opt out
You can opt out of SMS messages at any time by replying “STOP” to any message you receive. You can also contact us directly and ask to be removed from our messaging list.
2.7 Help
If you have any issues, reply with the keyword HELP. You can also get help directly by emailing office@iconaz.com or calling (480) 427-7600.
2.8 Standard messaging disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or read this Privacy Policy and our Terms and Conditions.
- Message frequency may vary.
3. Data protection and security
We use reasonable physical, administrative and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration and misuse. These include:
- Secure servers and encrypted data storage.
- Restricted access to sensitive data.
- Regular monitoring of security systems.
No method of electronic storage or transmission can be guaranteed 100% secure.
4. Your rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to inaccurate data.
- Deletion: You can request deletion of your personal data.
- Withdraw consent: You can withdraw consent for SMS communications.
- Data portability: You can request that your data be transferred to another service provider.
To use any of these rights, email us at office@iconaz.com.
5. Third-party websites
Our website may link to third-party websites for informational purposes. We are not responsible for the privacy practices of those sites. Please review their privacy policies on your own.
6. Policy updates
We may update this Privacy Policy at any time. Updates will be posted on this page with a new “last updated” date. We encourage you to review this policy from time to time.
7. Accessibility
This Privacy Policy is available on our website. If you need it in another format because of a disability, contact us at office@iconaz.com or (480) 427-7600.
8. Governing law
This Privacy Policy is governed by the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising from this policy will be resolved in the courts of Maricopa County, Arizona.
9. Contact information
If you have questions about this Privacy Policy, our SMS terms or our data practices, contact us:
Icon Roofing LLC
2150 E Brown Rd Ste 4, Mesa, AZ 85213
Phone: (480) 427-7600
Email: office@iconaz.com
Website: iconroofingaz.com
